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FAQs

FAQs:

Frequently Asked Questions

Course Registration

Is an email address required for course registration?

Yes, registration for each individual requires a unique email address that will be linked to a Heart & Stroke ID#.

Can I enroll in a course without having a Heart and Stroke or Red Cross account?

Yes, you can. We’ll generate an account for you based on the details you provide. Upon the creation of your account, you’ll receive an email notification from either Heart and Stroke or Red Cross prompting you to set up your password. Once logged in, you’ll gain access to course materials, view your certification, track your training history (for recertification reminders), and download/print/share your course completion cards, among other features.

Is it possible to cancel a course after registration?

Certainly. If a student needs to cancel a confirmed course after payment has been processed, we kindly ask that the cancellation request be submitted in writing to info@bealivecpr.com. For further details, please visit our Booking and Cancellation Policy page.

What is your minimum number of participants requirements?

For Heart and Stroke certification courses we require a minimum of 3 participants to conduct a class.

How will my personal information be used and protected?

At BE-Alive CPR, protecting your privacy is our top priority, and we handle your personal information with the highest level of care. All information you provide is managed according to our Privacy Policy, which you can access at https://www.bealivecpr.com/privacy-policy. We collect your information to effectively administer our Resuscitation Program. This includes uniquely identifying you within our Portal, issuing your course certification card upon successful completion, tailoring our services to your needs, enhancing your user experience, communicating with you about the Resuscitation Program, and determining your eligibility for applicable courses.

Group Booking:

Our group needs training. Can you accommodate us?”

Absolutely! We’re equipped to tailor training sessions specifically for your group’s needs. Additionally, we offer group rates based on the number of participants enrolled. For further details and to arrange a private class, please fill out the request to book form HERE.

Would you be able to conduct training sessions at our workplace for our staff?

Certainly! We’re more than happy to bring our training directly to your workplace. For scheduling and further details on arranging a private session, please fill out the request to book form HERE.

Courses:

What is the difference between CPR Level A, CPR Level C, and BLS?”

CPR Level A: Focuses on CPR and AED training for adults only

CPR Level C: Encompasses CPR and AED training for adults, children, and infants.

BLS or Basic Life Support: Tailored for healthcare providers and first responders, offering comprehensive CPR training for adults, children, and infants, along with instruction on using Bag Valve Mask, 2-person rescue CPR, and other relevant techniques. This training is often taken by healthcare professionals such as Nurses, Paramedics, EMTs, Physicians, Dental Professionals, etc.

Is BLS the same as CPR HCP?

BLS or Basic Life Support training replaces CPR HCP.

Do I have to attend class to complete the training?

Yes, to receive your certification, you must attend the in-class training. You have the option to complete a blended training program, where you can finish part of the training online at your own pace and then attend the in-class session for final certification. The online portion covers the theoretical aspects, while the in-class component focuses on practical skills.

Certification:

How long are the certifications valid for?

The Heart & Stroke BLS Provider certification is valid for 1 year.

The Heart & Stroke HeartSaver CPR AED certification is valid for 2 years.

Will the certification I receive be recognized by employers, colleges, and universities?

We are authorized providers for the Heart and Stroke Foundation, and certifications are recognized and accepted by different employers, colleges, and universities.

Alberta Health Services, nursing schools and associations, and medical schools and associations most often require the completion of Heart and Stroke Foundation’s BLS (Basic Life Support) course.

How do I access my certifications?

For Heart and Stroke Certifications:

  • Visit the Heart and Stroke website: https://cpr.heartandstroke.ca/
  • Enter your HSF ID, provided either by your instructor or via email from Heart and Stroke, then click ‘continue’. If you’ve already set up your account, enter your password.
  • If you haven’t received an email from Heart and Stroke to set up your account, click on ‘FORGOT Password’, then enter your HSF ID or email when prompted. Click on ‘RESET PASSWORD’ and follow the instructions sent to your email by Heart and Stroke.
  • Once your password is set, navigate to your dashboard and select ‘My certification’.
  • Choose the appropriate certification and proceed to download it.
My BLS provider certification has expired, what can I do to recertify?

You have few options to recertify:

I have a current CPR certification from a different organization, but I require a BLS provider from Heart and Stroke. Do I have to take the full course again?

Not necessarily, you have few options:

Still have questions?

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